Go Dive Tasmania – Booking Conditions

By booking any activity with Go Dive Tasmania, you acknowledge and agree to the following terms and conditions. Please read carefully before making your booking.

1. General Conditions

• All participants must complete an information and liability waiver prior to the activity. Completion is mandatory — no exceptions.

• You are responsible for booking an activity suitable to your certification level and confirming you are medically fit to participate.

• All courses and activities are conducted in English only. For safety reasons, translation is not permitted.

• Go Dive Tasmania reserves the right to cancel or reschedule any activity due to weather, safety concerns, instructor availability, minimum numbers, or other operational reasons.

2. Dive Trips & Snorkelling Sessions

Eligibility

• Minimum 4 participants are required for trips to run. Solo bookings are welcome but trips only proceed once minimum numbers are met.

• All divers must hold the correct certification for the dive booked.

Cancellations by Customer

• Up to 5 days prior: 20% cancellation fee applies.

• Less than 5 days prior: No refund.

• No-shows or late arrivals may be treated as a cancellation without refund.

Cancellations by Go Dive

• If we must cancel due to weather, safety, or operational issues:

  • You may transfer to a new date (within 12 months, subject to availability), or

  • Receive a full refund.

• Go Dive Tasmania decides whether conditions are suitable to proceed.

Partial Trips

• If a trip is interrupted after departure, any refunds or credits will be at Go Dive’s discretion, based on the portion completed.

Recommendation

• We strongly recommend obtaining travel or dive insurance to cover non-refundable costs due to personal cancellations, illness, or emergencies.

3. Course Booking Conditions

Eligibility

• Minimum age: 12 years (8 years for Bubble Makers or Seal Team programs).

• Participants must have their own transport between dive shop, pool, lodge, and dive sites. Go Dive does not provide transfers.

• Many sites are in National Parks. A valid Parks Pass may be required: https://passes.parks.tas.gov.au

Medical & Swim Requirements

• A completed medical questionnaire is required. If indicated, doctor clearance must be provided.

• Divers aged 45 years or older must provide a dive medical from a doctor.

• You must be able to swim 200 metres and float for 10 minutes unassisted.

• Swim tests are conducted on Day 1. Failure to pass will result in course cancellation without refund.

• Failure to bring swim gear will be treated as a no-show.

• Re-testing may be arranged at $150 per hour, minimum 1 hour, calculated from staff departure/return to Hobart.

Payments, Refunds & Rebooking

• A non-refundable deposit of $245 per person applies to all course bookings.

• Cancellations more than 30 days prior: Partial refund (course fee less $245 deposit).

  • Example: $645 course – $245 deposit = $400 refund.

• Cancellations within 14 days: No refund.

• Medical refunds: If you fail a dive medical and provide documentation to info@godivetassie.com.au, a refund will be issued less the $245 deposit.

• Refunds are made to the original payment method and may take up to 10 business days to process.

Combo Course Refunds

• If downgrading a Combo Course to fewer participants, refund is based on the difference in value, less the $245 deposit.

  • Example: $1999 (4-person) – $1575 (3-person) = $424.

  • Less $245 deposit = $179 refund.

• No refunds for Combo Courses cancelled within 14 days of the start date.

Date Changes & No-Shows

• More than 14 days before start date: One free date change allowed.

• Within 14 days: One date change allowed with a $245 rebooking fee per person.

• After one date change (free or paid), any further changes require full re-payment of the course.

• Not attending or not completing a course incurs a $245 rebooking fee (valid once within 12 months). After that, full course payment is required.

• Arriving more than 30 minutes late may be treated as a no-show at Go Dive’s discretion.

Course Access & Communication

• After booking, you will be contacted with course details and access to PADI eLearning.

• If you do not receive this, it is your responsibility to contact us. Please check spam/junk folders.

• Completion of online learning prior to the course is mandatory. Failure to complete may result in exclusion from practical sessions without refund.

• Waiver and participant forms must be submitted before the start date.

4. Gift Vouchers – “Buy Now, Choose Dates Later”

• Valid for 3 years from purchase date.

• Treated as a gift voucher. To redeem, you must provide the original receipt.

• Vouchers are not redeemable for cash.

• Dates must be selected from those listed online; custom dates are not included.