Dive Trip/Snorkelling Trip Booking Conditions
By booking a boat dive or snorkelling session you acknowledge that you will be required to fill out an online information/waiver form that will be provided by Go Dive. It is a condition that you must complete this form prior to your dives, no exceptions.
By booking a boat dive you also acknowledge that you have booked a dive you are suitably certified for and that you are medically fit to dive.
Cancellation Policy
At Go Dive, we understand that plans can change, and we strive to accommodate our customers whenever possible. However, due to the nature of scuba diving trips and the resources involved, cancellations must be made in accordance with the following policy:
- Up to 5 days before the scheduled dive: A 20% cancellation fee will apply
- Less than 5 days before the scheduled dive: No refund will be provided
In the event that Go Dive must cancel a dive trip or activity due to inclement weather, unsafe diving conditions, instructor unavailability, or other circumstances beyond our control, we will offer the following options:
- Reschedule the dive for a future date (subject to availability).
- Issue a full refund for the cancelled activity.
We will make every effort to inform you of cancellations as early as possible.
Customers who fail to show up for a scheduled dive or activity without providing prior notice will not be eligible for a refund or rescheduling.
If a dive trip is interrupted due to unforeseen circumstances, Go Dive will determine partial refunds or rescheduling options based on the portion of the trip completed.
We recommend that all customers consider purchasing trip insurance or scuba diving insurance to cover non-refundable costs in the event of cancellations due to personal reasons or unexpected situations beyond anyone’s control.
By booking a dive or activity with Go Dive, you acknowledge that you have read and understood this cancellation policy.
Course Booking Conditions
All participants completing a scuba diving course must be at least 12 years old, with the exception of programs such as Bubble Makers or Seal Team where 8 years old is allowed.
You must have your own transport for the entirety of the course. Go Dive will not be responsible for transporting you to and from the store.
As dives are commonly conducted within National Parks, you should obtain a parks pass for your personal vehicle. You can obtain a parks pass here: https://passes.parks.tas.gov.au/
All courses are taught in English. You are not allowed to translate to someone in another language for safety reasons. No exceptions.
You will be required to complete a medical statement which may result in you needing to complete a medical with a doctor.
Anyone age 45 years or over MUST complete a recreational diving medical with a doctor prior to starting their course and acknowledge that it is recommended that you book course dates with adequate time to complete your medical prior to that start date.
You must be able to swim at least 200 meters and float for 10 minutes unassisted. A swim test will be conducted first thing during Open Water Course. Failure to pass the swimming test will result in a cancellation of your course without refund. Not brining swimming gear is not an accepted excuse. All students will complete the test on the required day, or pay to return another day at $150 per hour to complete the swim. 1 hour minimum from time staff leave the Hobart store and return.
By purchasing the course you agree to a non-refundable deposit of $245 per person. Refunds will only be given to requests made within 30 days of original booking, less the non-refundable deposit. e.g. $645 Course - $245 = $400 total refund.
Subject to failing a recreational diving medical and supplying the failed medical to: info@godivetassie.com.au a course is partially refundable less the $245 non-refundable deposit. If within 14 days of your start date, no refunds will be considered.
“Combo” course refunds. A refund between the differences in value of the next course down will be processed, less the $245 non-refundable deposit.
e.g. $1999 course –(minus) $1575 course = $424 value difference –(minus) $245 non-refundable deposit = $179 total refund
No refunds will be given to cancellations within 14 days of start of course.
Switching selected courses dates within 14 days of start of course will incur a $245 re-booking fee per person booked. You may only switch selected dates once. Any further requests to change dates will result in a full course payment.
Not attending or failing to complete the course will incur a $245 re-booking fee to try again. This is allowed once only within the following 12 month period. Any further attempts will incur a full course charge.
Upon booking the course we will contact you via email/phone for you details, please respond in a timely manner to ensure you receive your online learning. Please ensure to check your spam folder. If you do not hear from us, it is your responsibility to contact us via email at: info@godivetassie.com.au
You will be required to complete online information and waiver forms that both Go Dive and PADI provide. These must be completed prior to your course start dates. No exceptions will be made.