Cressi Matrix Mask

We will do our very best to get your order out as soon as possible. A flat shipping fee of $15 AUD applies to all orders within Australia*.

Shipping Details

• Orders are typically processed and shipped within 1-3 business days after payment is received.
• You will receive a confirmation email with tracking information once your order has been dispatched.
• Estimated delivery times vary by location but generally range from 3-7 business days.

PO Box Surcharges*

• Orders shipped to a PO Box will incur a $10 surcharge.
• Please note: Items longer than 1 meter cannot be shipped to PO Boxes.

Express Post Requests*

If you require Express Post shipping, please contact us directly for a quote:
📞 (03) 6231 9749
✉️ info@godivetassie.com.au

International Shipping*

If you are outside Australia, no worries! Email us to see how we can assist with your order:
✉️ info@godivetassie.com.au

Return & Refund Policy – Go Dive Tasmania

Our policy lasts 30 days. If more than 30 days have passed since your purchase, unfortunately, we can’t offer you a refund or exchange.

Returns

To be eligible for a return:

• Your item must be unused and in the same condition you received it.
• It must be in the original packaging, with tags attached.
• A receipt or proof of purchase is required — no exceptions.

Non-returnable items include:

• Gift cards

Do not send your purchase back to the manufacturer.

Partial Refunds (if applicable)

Partial refunds may be granted in the following situations:

• Items not in original condition, damaged, or missing parts not due to our error.
• Items returned more than 30 days after delivery.
  

Refunds (if applicable)

Once your return is received and inspected, we will notify you by email. We’ll let you know whether your refund is approved or rejected.

If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7 days.

Late or Missing Refunds (if applicable)

If you haven’t received your refund:

1. Check your bank account again.
2. Contact your credit card company — processing times may vary.
3. Contact your bank, as delays can occur before the refund is officially posted.

If you’ve done all of the above and still haven’t received your refund, please contact us at info@godivetassie.com.au.

Sale Items

Only regular-priced items may be refunded. Unfortunately, sale items are not refundable.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange an item for the same one, email us at info@godivetassie.com.au and send your item to:

Go Dive Tasmania
67 Argyle Street
Hobart, TAS 7000
Australia

Gifts

If the item was marked as a gift and sent directly to you, you’ll receive a gift credit for the return value. Once the item is received, a gift certificate will be sent to you.

If the gift wasn’t marked as such or was shipped to the gift giver, the refund will be issued to the original purchaser, who will be notified of the return.

Shipping

To return your product, send it to:

Go Dive Tasmania
67 Argyle Street
Hobart, TAS 7000
Australia

• You are responsible for return shipping costs.
• Shipping costs are non-refundable. If you receive a refund, return shipping will be deducted from the total.
• For items over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee receipt of returned items.