Returns & Refunds Policy
At Go Dive Tasmania, we encourage customers to choose carefully before making a purchase. We are committed to meeting our obligations under Australian Consumer Law and will always work with customers to resolve genuine product issues.
Change of Mind Returns
We do not offer refunds for change-of-mind purchases.
Change of mind includes, but is not limited to:
- Ordering the wrong item
- No longer requiring the item
- Finding the item elsewhere
- Changing your mind after purchase
- Changes to personal circumstances
- Purchasing an item that is not suitable for your intended use where advice was not sought prior to purchase
Please choose carefully before completing your purchase.
Exchanges & Store Credit
At our discretion, we may consider an exchange or store credit for items returned within 30 days of purchase, provided that:
- The item is completely unused
- The item remains unopened and in its original sealed packaging
- The item is in a condition that allows it to be resold as new
- All original accessories, manuals, tags and packaging are included
- Proof of purchase is provided
Approval of an exchange or store credit is not guaranteed and will be assessed on a case-by-case basis.
The following items are generally not eligible for exchange or store credit:
- Sale or clearance items
- Special-order products
- Custom-order products
- Gift cards
- Items that have been opened, used, assembled, installed, registered, activated, or entered the water
- Items not returned in original condition
Return Approval
All returns must be approved by Go Dive Tasmania before being sent back.
Approval to return an item for assessment does not guarantee that an exchange or store credit will be offered.
Returned items will be inspected upon receipt to ensure they meet the requirements of this policy.
Return Shipping
Customers are responsible for all return shipping costs unless the return relates to a faulty, damaged, or incorrectly supplied item.
We recommend using a trackable shipping service, as Go Dive Tasmania cannot be responsible for items lost or damaged during transit.
If an item is returned and found to be ineligible for exchange or store credit under this policy, the item may be collected from our store or returned to the customer at the customer's expense.
Payment for return shipping must be received before the item is returned.
Faulty, Damaged or Incorrect Items
If you receive an item that is faulty, damaged, or incorrect, please contact us as soon as possible at info@godivetassie.com.au.
We may request photographs or additional information to assist in assessing the issue.
Where a product is found to be faulty, damaged, or not as described, we will provide an appropriate remedy in accordance with Australian Consumer Law. This may include repair, replacement, store credit, or refund, depending on the circumstances.
Australian Consumer Law
Our goods and services come with guarantees that cannot be excluded under Australian Consumer Law.
Nothing in this policy is intended to exclude, restrict, or modify any rights or remedies you may have under Australian Consumer Law.
Returning an Item
Approved returns should be sent to:
Go Dive Tasmania
67 Argyle Street
Hobart TAS 7000
Australia
Questions
If you have any questions regarding returns, exchanges, warranty claims, or your rights under Australian Consumer Law, please contact us:
Email: info@godivetassie.com.au
Phone: (03) 6231 9749