Private Accessible Dive and Snorkel Experiences

We will do our very best to get your order out as soon as possible. A flat shipping fee of $15 AUD applies to all orders within Australia*.

Shipping Details

• Orders are typically processed and shipped within 1-3 business days after payment is received.
• You will receive a confirmation email with tracking information once your order has been dispatched.
• Estimated delivery times vary by location but generally range from 3-7 business days.

PO Box Surcharges*

• Orders shipped to a PO Box will incur a $10 surcharge.
• Please note: Items longer than 1 meter cannot be shipped to PO Boxes.

Express Post Requests*

If you require Express Post shipping, please contact us directly for a quote:
📞 (03) 6231 9749
✉️ info@godivetassie.com.au

International Shipping*

If you are outside Australia, no worries! Email us to see how we can assist with your order:
✉️ info@godivetassie.com.au

Returns & Refunds Policy

At Go Dive Tasmania, we encourage customers to choose carefully before making a purchase. We are committed to meeting our obligations under Australian Consumer Law and will always work with customers to resolve genuine product issues.

Change of Mind Returns

We do not offer refunds for change-of-mind purchases.

Change of mind includes, but is not limited to:

• Ordering the wrong item
  
• No longer requiring the item
  
• Finding the item elsewhere
  
• Changing your mind after purchase
  
• Changes to personal circumstances
  
• Purchasing an item that is not suitable for your intended use where advice was not sought prior to purchase
  

Please choose carefully before completing your purchase.

Exchanges & Store Credit

At our discretion, we may consider an exchange or store credit for items returned within 30 days of purchase, provided that:

• The item is completely unused
  
• The item remains unopened and in its original sealed packaging
  
• The item is in a condition that allows it to be resold as new
  
• All original accessories, manuals, tags and packaging are included
  
• Proof of purchase is provided
  

Approval of an exchange or store credit is not guaranteed and will be assessed on a case-by-case basis.

The following items are generally not eligible for exchange, store credit or refund:

• Gift cards
  
• Items that have been opened, used, assembled, installed, registered, activated or entered the water
  
• Items not returned in original condition
  

Custom Orders and Custom Items

Unfortunately, customised, special-order and non-stock items cannot be returned for change of mind, incorrect sizing, personal preference or changes in circumstances.

These items are sourced, manufactured or ordered specifically for the customer and cannot generally be resold by Go Dive Tasmania.

Returns, exchanges, store credit or refunds for these items will only be provided where required under Australian Consumer Law.

Sale, Clearance and Final Sale Items

Items marked as Sale, Clearance, Final Sale or otherwise sold at a reduced price are generally not eligible for return, exchange, store credit or refund for change-of-mind reasons.

This includes, but is not limited to:

• Incorrect sizing
  
• Personal preference
  
• Changes in circumstances
  
• No longer requiring the item
  
• Purchasing an alternative product
  

We encourage customers to carefully consider their purchase and seek advice regarding sizing, suitability and product selection before ordering.

Nothing in this section affects your rights under Australian Consumer Law where a product is faulty, not as described or otherwise subject to a consumer guarantee.

Refunds Offered at Our Discretion

Where Go Dive Tasmania elects to offer a refund for a change-of-mind purchase or other circumstance where a refund is not required under Australian Consumer Law, the refund may be reduced by any reasonable costs incurred by Go Dive Tasmania.

This may include:

• Payment processing fees that are not refunded to us by the payment provider
  
• Shipping or freight costs incurred by Go Dive Tasmania, including orders that qualified for free shipping
  
• Administrative and handling costs
  
• A restocking fee of up to 10% of the purchase price
  

Store credit may be offered as an alternative to a refund and may provide a higher value where Go Dive Tasmania would otherwise incur unrecoverable costs.

Any refund, store credit or exchange remains at the sole discretion of Go Dive Tasmania and will be assessed on a case-by-case basis.

Return Approval

All returns must be approved by Go Dive Tasmania before being sent back.

Approval to return an item for assessment does not guarantee that an exchange, store credit or refund will be offered.

Returned items will be inspected upon receipt to ensure they meet the requirements of this policy.

Return Shipping

Customers are responsible for all return shipping costs unless the return relates to a faulty, damaged or incorrectly supplied item.

We recommend using a trackable shipping service, as Go Dive Tasmania cannot be responsible for items lost or damaged during transit.

If an item is returned and found to be ineligible for exchange, store credit or refund under this policy, the item may be collected from our store or returned to the customer at the customer's expense.

Payment for return shipping must be received before the item is returned.

Faulty, Damaged or Incorrect Items

If you receive an item that is faulty, damaged or incorrect, please contact us as soon as possible at info@godivetassie.com.au.

We may request photographs or additional information to assist in assessing the issue.

Where a product is found to be faulty, damaged or not as described, we will provide an appropriate remedy in accordance with Australian Consumer Law. This may include repair, replacement, store credit or refund, depending on the circumstances.

Payment Processing Fees

Some payment providers, including PayPal, do not refund transaction fees to merchants when refunds are issued.

Where a discretionary refund is approved, any unrecoverable payment processing fees may be deducted from the refund amount or incorporated into any applicable restocking fee.

Australian Consumer Law

Our goods and services come with guarantees that cannot be excluded under Australian Consumer Law.

Nothing in this policy is intended to exclude, restrict or modify any rights or remedies you may have under Australian Consumer Law.

Returning an Item

Approved returns should be sent to:

Go Dive Tasmania
67 Argyle Street
Hobart TAS 7000
Australia

Questions

If you have any questions regarding returns, exchanges, warranty claims or your rights under Australian Consumer Law, please contact us:

Email: info@godivetassie.com.au
Phone: (03) 6231 9749